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1. How do I place a return/replacement/ request on Biba?

If you want to return/replace a product on Biba, please follow these steps:

Call us on + 011 41169005 (Monday to Saturday, 09:30 till 18:30) or drop us an email at customercare@bibaindia.com

2. How do I place a cancellation request on Biba?

If you wish to cancel your order before dispatch, kindly give us call or drop us an email, your order cancellation request will be fulfilled in next 24 hours of time. (If not dispatched)

3. I paid cash on delivery, how would I get the refund?

If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

  • Bank Name
  • Account Holder Name
  • Bank Account Number
  • Branch Address
  • IFSC Code
4. How long will it take me to receive the refund for my return?

We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on Biba.in or can be in the form of an NEFT transfer to your bank account.

5. If I receive a wrong product, can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 15 days of product delivered. You will also have the option to choose refund for the product.

6. Why was my order cancelled by Biba?

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

  • If product is out of stock or is discontinued
  • Inaccuracies or errors in pricing information.
7. How do I pay with an e-Gift Voucher?

Go to Biba.in and select the items you want to purchase. Once you reach our payment page, entre your "e-voucher" in tab "Discount code" payment option. Enter your 10-digit voucher number and click on apply. The EV amount will be deducted from the payable amount. If the amount of your e- Voucher doesn't cover your order amount, you will be prompted to select an additional payment option.

8. Is there a limit on how many e-Gift Vouchers that can be used per order?

You can only use 1 e-Gift Voucher per order.

9. Does my e- Voucher expire?

All e- Vouchers expire 90 days from the date of their issuance.

10. Can I modify my delivery address?

House no., building no, street number & pin code can be modified. These changes are only possible, before order is at "Pending" stage.

11. Can I open and check the contents of my package before accepting delivery?

Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders.However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by contacting our customer care team.

12. What is Biba 15-day Return Policy?

Biba gives you the option to replace and/or return the products bought on Biba within 15 days of the receipt of the order.

You can return/replace the product if you are not satisfied:

  • With the quality of the product
  • With the fitting of the product
  • Or if you receive a defective product

All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.

13. What if the delivered product has minor fitting issues. Is there any option available?

If any alteration is required in delivered product, kindly visit your nearest store and it will be done without any extra charges. You need to carry original invoice, received with product.

14. Why size 40 & 44 is not available with Biba?

If any alteration is required in delivered product, kindly visit your nearest store and it will be done without any extra charges. You need to carry original invoice, received with product.

15. Is it possible to get an NEFT refund if I paid through Credit/Debit card or Netbanking?

NEFT refunds are made only for cash on delivery orders. If you paid through a credit/debit card or net banking account, refund will be processed in the same mode of payment.

16. What are the modes of payment for purchasing on Biba?

We accept the following modes of payment:

  • Debit/credit cards or net banking of all major banks
  • Cash on delivery (COD)
  • E- voucher
17. What is COD (Cash On Delivery)? Are there any additional charges for COD orders?

COD refers to Cash On Delivery. It doesn't matter if you don't have a Credit/Debit card or online shopping is not your forte. Biba offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Not all deals/products have COD option. Please check the deal page before buying. Biba does not offer COD at all locations. Please enter your pin-code to check the availability of COD option at your location.

18. Are there any hidden costs (sales tax, octroi etc.) on items sold by Biba?

No, there are no extra charges other than those mentioned on the product page. Your total bill amount will be displayed at the time of payment, before you complete placing an order. You can pay through credit/debit card, net banking, E-voucher or cash on delivery. In case you opt for cash on delivery, you have to pay only the amount mentioned on the invoice (received at the time of delivery).

19. My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Please visit our Contact Us page available on website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

20. Do I have to register to shop at Biba?

No, you are not required to register yourself to shop on Biba. You can login as guest and shop unlimited with us.

Although, we suggest you to create an account with us. This would help you to store your information with us and you do not have to enter your details every time you shop with us.

21. What should I do if I have trouble with logging in?

Follow these instructions if you face an issue logging in:

  • Check your login details. Your username is the e-mail address you used for registration.
  • Ensure that your web browser accepts cookies.
  • If you have forgotten your password, reset your password using the 'Forgot your Password' link on the sign-in page.
  • In case the system is undergoing maintenance, please try logging in again after 30 minutes.

If you are still unable to access your account, please contact our Customer Care. We will resolve the issue at the earliest.

22. What are the benefits of creating an account on Biba?
  • Get exclusive offers & pre-launch information.
  • Apply discount coupons & cash back
  • Faster Checkout
  • View & Track past orders
  • Utilize Wish list to manage your desired purchases
  • Get updates & best style recommendations
23. Why am I being charged GST?

GST is borne by customer and is included in prices of products sold on MRP, but is charged additionally for products sold on discount.